This Privacy Policy explains how SLAVIA collects, uses, stores, and processes personal data when you browse this website, submit enquiries, create an account, place orders, upload photos, purchase or use Gift Vouchers / e-Gift Cards, use referral codes or store credit, or contact us.
The information we may collect includes name, email address, phone number, delivery address, order details, payment proof, uploaded photos, photo editing settings, custom text, gift recipient name, gift message, referral code usage records, store credit records, device and website usage data, and any other information you voluntarily provide.
We collect and use data for purposes including order processing, custom product production, payment verification, delivery, receipts, after-sales service, customer support, referral code and store credit operation, Gift Voucher / e-Gift Card issue and redemption, system security, record keeping, accounting, and legal compliance.
Photos and custom content uploaded or submitted by you will mainly be used for the relevant order's design, production, quality checking, customer support, and after-sales follow-up. We will not use identifiable personal or private photos for public promotion without consent, except where you have consented, tagged us, shared content, provided a review, or otherwise authorised such use.
Where necessary, we may share relevant data with payment, logistics, email, hosting, cloud storage, analytics, customer service, accounting, legal, or other service providers to fulfil the above purposes. Such providers may process the data only as needed to provide their services.
We retain data for as long as reasonably necessary to complete orders, provide after-sales service, handle disputes, comply with accounting and legal requirements, and maintain referral code, store credit, voucher, and transaction records. When data is no longer needed, we will delete, anonymise, or securely retain it as appropriate.
We take reasonable technical and administrative measures to protect data security, but internet transmission, email, third-party platforms, and cloud services cannot be guaranteed to be absolutely secure. Customers are also responsible for keeping login links, email accounts, order details, voucher links, and referral codes secure.
You may request access to, correction of, or deletion of your personal data. Some data relating to completed orders, payments, accounting, legal obligations, disputes, referral codes, store credit, or voucher records may need to be retained for reasonable or legal reasons.
This website may use cookies, analytics tools, or third-party embedded content to improve website operation, measure traffic, provide social media content, or support marketing analytics. Third-party services may process data according to their own policies.
We may update this Privacy Policy from time to time. Updated versions will be posted on this website and take effect from the date of posting.